Note that data is collected on the basis of the balancing of interests per Art. 6 (1)(f) EU GDPR, to which you have the right to object.
1. Responsible Party:
The responsible party in the sense of the German Federal Data Protection Act (Bundesdatenschutzgesetz) is Helping Band, Benedikt Böhm, Heinrich-Kröller-Str. 17, 81545 Munich.
2. Collection and Use of Customers' Personal Information.
Information we receive from you is used to process orders, deliver merchandise, provide services, and process payment (including, in the case of purchase on account, for any necessary credit checks). We also use your information to communicate with you regarding orders, products, services, and marketing offers (see E-mail Communication below), to update our records, to maintain and service customer accounts on our website, to provide content such as wishlists and customer reviews, and to recommend products or services that may be of interest to you. We also use your information to improve our platform, to prevent or detect misuse of our website, and to allow third parties to perform technical, logistical, or other services on our behalf.
3. Information Collected
We collect the following information:
3.1 Information Provided:
We collect and store any information you enter on our website or otherwise provide to us. You may choose not to provide us with certain information; however, this may result in you being unable to take full advantage of our offers (services/features).
3.2 Automatic Information:
As soon as you contact us, we receive and store certain information. Among other things, we – like many other websites – use so-called "cookies" (see also section 4. Cookies) and receive certain information when your web browser accesses the helpingband.com website. Examples of information we collect and analyze include the Internet Protocol (IP) address that connects your computer to the internet; e-mail return and read receipts; logins; e-mail addresses; passwords; information about your computer and connection to the internet such as browser type and version, operating system, and platform, your order history, which we sometimes aggregate with similar information from other customers and map into features in a non-personally identifiable form; and the complete Uniform Resource Locators (URL) clickstream to, through, and from our website, i.e. the order in which you visited the pages on our website, including date and time, cookie number, and the products you viewed or searched for.
3.3 Information from Other Sources:
Examples of information we receive from other sources include updated order and shipping address information from our package delivery service and other transportation service providers which we use to update our database in order to reliably deliver your next orders and ensure that we can communicate with you; information about accounts, purchase, and payment history; information about keywords and search results; and information from credit reporting agencies which we use to detect abuse, especially fraud, and to provide you with certain financial services and payment methods.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They allow our systems to recognize your browser and provide you with services such as saving your shopping cart.
We recommend that you always log off completely after you have finished using a computer that you share with others and whose browser is set to accept cookies.
The responsible party uses so-called "cookies" to customize and optimize customers' online experience and online time. A cookie is a text file that is either temporarily stored in the computer's memory ("session cookie") or saved on the hard disk ("permanent" cookie). Cookies contain information about the user's previous access to the corresponding server or information such as which parts of the site were previously accessed. Cookies are not used to run programs or download viruses to your computer. Instead, the main purpose of cookies is to provide offers tailored specifically to the customer and to make using the website as user-friendly as possible. The responsible party uses session cookies as well as permanent cookies.
The responsible party predominantly uses "session cookies", which are not stored on the customer's hard drive and are deleted when the browser is closed. Session cookies are used for login authentication and load balancing.
In addition, the responsible party uses "permanent cookies" to store personal user settings input by the customer when using the responsible party's services; this is done in order to personalize and improve the services offered. Permanent cookies ensure that the customer's personal settings will be saved during any subsequent visits to the responsible party's website. In addition, the service providers that the responsible party has commissioned to analyze user behavior utilize permanent cookies in order to recognize returning users. These services store the data transmitted by the cookie exclusively in anonymous form. No association with the customer's IP address is stored.
Consent using Borlabs Cookie
When you access our website, a Borlabs cookie is stored in your browser for the purpose of recording the types of consent you have given or the revocation of such consent. This information is not shared with the Borlabs cookie provider.
The collected data is stored until you request that we delete it, until you delete the Borlabs cookie yourself, or until the purpose of the data storage no longer applies. Mandatory legal retention periods remain unaffected. You can find details of Borlabs Cookie's data processing at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie.
5. Other Cookies & Tracking
We also perform analyses of user behavior on our sites in order to derive approaches for optimizing our website and our marketing activities. The analyses are performed in pseudonymized form in accordance with Sec. 15 (3) of the German Telemedia Act (Telemediengesetz – TMG), i.e. names and other identifying features are replaced with attributes for the purpose of preventing identification of a specific natural person or making this significantly more difficult.
For analysis purposes, Helpingband.com uses Google Analytics, provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
As a Google AdWords customer, helpingband.com uses Google Conversion Tracking. Google AdWords saves a so-called conversion cookie on your computer if you have accessed helpingband.com through a Google ad. These cookies will lose their validity after 30 days and are not used for personal identification. If you visit certain pages and sub-pages on helpingband.com while the cookie is still active, helpingband.com and Google can recognize that someone has clicked on the ad and thus been redirected to helpingband.com. Each AdWords customer receives a different cookie, so customers cannot be tracked across AdWords customers' websites. The information obtained by means of this conversion cookie is used to compile conversion statistics for AdWords customers who have opted to use conversion tracking. As such, AdWords customers can see the total number of users who clicked on their ad and were redirected to a page provided with a conversion tracking tag. However, we do not receive any information that allows users to be identified personally. If you do not wish to participate in this tracking procedure, you can refuse to allow cookies to be saved to your computer – for example, by means of browser settings that prevent cookies from being set automatically. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com".
The legal basis for data processing with regards to conversion tracking is Art 6 (1)(a) EU GDPR.
According to its own policy, Google does not combine the data collected in the course of remarketing with any personal information Google may store. Specifically, according to Google, remarketing is carried out via pseudonymized format.
By using our website, you consent to the processing of personal data by Google in the manner and for the purposes described above. Please note that Google adheres to its own data protection policies, which should be considered independent of our policies. Helpingband.com assumes no responsibility or liability for these policies and procedures. Prior to using our website, you can find information on Google's data protection policies here: http://www.google.de/intl/de/privacy.html
However, in the event that IP anonymization is activated on this website, Google will first truncate your IP address within member states of the European Union or within other signatories of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of analyzing your use of the website, compiling reports on website activity, and providing other services associated with website use and internet use to the website operator.
Helpingband.com uses the so-called remarketing service Facebook Pixel by Facebook Inc. to analyze and support our online marketing activities. With it, users' actions can be tracked after they have seen or clicked on a Facebook ad. This allows us to determine the effectiveness of Facebook ads for statistics and market research. The data thus collected is anonymous, which means that we cannot view individual users' personal data. However, the data is stored and processed by Facebook; we hereby inform that to our knowledge the following may occur: Facebook may link this usage data to your Facebook account and use it for its own advertising purposes, in accordance with Facebook's data usage policy (for more information, see https://www.facebook.com/about/privacy). In this way, you can let Facebook and its partners place ads on and outside of Facebook. Furthermore, a cookie can be set on your computer for this purpose.
Furthermore, Helpingband.com uses the network's "Custom Audience" function via Facebook Pixel. This function allows us to target visitors to helpingband.com with advertising by displaying personalized, interest-based ads to visitors to our site as soon as you visit Facebook. The basis for the creation of such interest-related advertisements is this analysis of website usage, which Facebook makes possible by using cookies. For this purpose, the Facebook network stores a cookie in the browsers of those visiting helpingband.com containing a sequence of numbers. This number is used to record visits to the website, as well as any anonymized data on the use of the website. Website visitors' personal data is not stored in the process. If you use Facebook after visiting our website, you will be shown advertisements that include product ranges and information areas you previously accessed on helpingband.com.
We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and inform you of the below.
Through the integration of Facebook Custom Audiences, Facebook is informed that you have accessed the corresponding page on our website or clicked on an ad of ours. If you are registered with a Facebook service, Facebook can associate the visit with your account. Even if you are not registered with Facebook or have not logged in, it is still possible that the provider will become aware of and store your IP address and additional identifying features.
The legal basis of data processing with regards to remarketing via Facebook Pixel is Art 6 (1)(a) EU GDPR For more information, please see Facebook's data protection statement at https://www.facebook.com/about/privacy/.
If you do not want data collected via Custom Audience, you can disable Custom Audiences at https://www.facebook.com/ads/website_custom_audiences/.
6. Social Networks
The comment plugin of the social network Facebook is implemented on helpingband.com. You can recognize the comment plugin by the Facebook logo on the individual product pages on helpingband.com, for example.
If you open a page or sub-page of helpingband.com that contains such a plugin, your browser automatically establishes a direct connection to the Facebook server. Facebook then transmits the content of the plugin to your browser, which in turn integrates the plugin into our website. In this way, Facebook is informed that a visitor with a certain IP address – the IP address associated with your Internet access at the time of transmission – has visited the corresponding page. If you are logged into your Facebook account at the same time as your visit to helpingband.com, Facebook can associate this with your Facebook account. If you use the comment plugin, this will also be transmitted from your browser to Facebook and stored there. If you do not wish for this occur, please log out of Facebook before visiting our website. You can read more about the collection, use, and storage of data by consulting Facebook's data protection policies.
6.1 Use of Facebook Social Plugins
This website uses social media plugins ("plugins") provided by social network facebook.com; they are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo. Whenever the customer accesses any part of the responsible party's website containing this aforementioned plugin, the customer's browser establishes a direct connection with Facebook's servers. Facebook transmits the plugin content directly to the customer's browser, which integrates it into the website.
If the customer does not wish for Facebook to collect data in the aforementioned manner, they must log out of Facebook before visiting the responsible party's website.
6.2 Use of Twitter
TwitterThis website uses features provided by Twitter. These features are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "re-tweet" function, the websites you visit are linked to your Twitter account and made known to other users. During this process, information is also transmitted to Twitter.
You can change your privacy settings on Twitter by accessing your account settings at www.twitter.com/account/settings.
Use of Instagram Social Plugins
PluginsThis website uses social plugins ("plugins") provided by Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". You can find an overview of the Instagram plugins and their appearance here:
Whenever you access a page on our website that contains a plugin, your browser establishes a direct connection to Instagram's servers. Instagram transmits the content of the plugin directly to your browser, where it is integrated into the webpage. Through this integration, Instagram receives the information that your browser has accessed the corresponding page on our website, even if you don't have an Instagram profile or aren't logged into Instagram. Your browser transmits this information (including your IP address) directly to an Instagram server in the USA, where it is stored.
.If you are logged into Instagram, Instagram can directly link your visit to our website to your Instagram account. If you are interacting with the plugins, for example by using the "Instagram" button, this information is also transmitted directly to an Instagram server and stored there. In addition, the information will be published on your Instagram account and made visible to your contacts.
If you do not wish for Instagram to directly link the data collected via our website to your Instagram account, please log out of Instagram before visiting our website. You can also completely prevent the loading of Instagram plugins by installing add-ons onto your browser such as "NoScript" script blocker (http://noscript.net/).
6.3 Use of YouTube Plugins
The responsible party uses YouTube, among other services, for integrating video content into its website. YouTube is operated by YouTube LLC with its principal place of business at 901 Cherry Avenue, San Bruno, CA 94066, USA. . YouTube is represented by Google Inc. with its headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
The responsible party uses plugins from the provider YouTube on its website. If you access one of our webpages containing a YouTube plugin, a connection to YouTube's servers is established. Information on which websites you have visited is sent to YouTube's servers. If you are currently logged into YouTube, YouTube links this information to your personal user account. If you use the plugin, for example by clicking the start button of a video, this information is also linked to your user account.
You can prevent having your website activity linked to your account by logging out of your YouTube user account in addition to other accounts owned by YouTube LLC and Google Inc. and deleting any corresponding cookies before using our website.
6.4 Use of External Links
7. Do we forward the information we receive to third parties?
Helping Band does not provide any unauthorized personal information to third parties. Specifically, Helping Band does not forward personal information to third parties for advertising purposes.
To optimize the order process, Helping Band forwards personal information to service partners insofar as this is necessary to fulfill the order. This means we transmit data to transport companies (DHL/Deutsche Post AG, DPD, UPS, freight carriers) who deliver your goods to you. Forwarding information to a supplier that delivers the merchandise directly to you is also a possibility. The recipient may only use the transmitted data to fulfill its task.
We also transmit personal information to our service partners regarding financing, credit card payment transactions, credit checks and debt collection. Data is only transmitted to service partners in compliance with the provisions of the German Federal Data Protection Act. The scope of data transmitted to third parties is limited to the required minimum.
7.1 Affiliated companies
7.2 How secure is my personal information?
It is important for you to protect yourself against unauthorized access to your password and your computer. If you share your computer with others, you should make sure that you log out after every session.
7.3 What are my options?
As stated above, you always have the choice not to provide information, even if these might be needed for purchases or to use features.
8. Rights of the customer
8.1 Right to Information
You have the following rights with respect to us and our use of your personal information:
Right to information
Right to correction or deletion
Right to restrict data processing
Right to object to data processing
Right to data portability
8.2 Right to Appeal
You have the right to lodge a complaint to a data protection supervisory authority regarding our processing of your personal information.
9. Further information